Process Improvement Consultant / Business Analyst

Brisbane, Melbourne
Postgraduate degree
Functional areas

To apply for this role you must be based in Brisbane or Melbourne and have a full working visa.   

Role Overview

We are seeking an experienced Consultant or Business Systems Analyst to join our team to work with our rapidly growing independent digital transformation consulting team. You'll help medium/large sized organisations streamline and digitise their business process.

We support a range of clients, across all industries, at any one time and you’ll manage a variety of projects, primarily focusing on the detailed analysis and review of a business and their existing operations and technology footprint, Enterprise Software Selection, Implementation Planning and Readiness (i.e. setting the projects up for success) and also the full Implementation life-cycle to go-live and benefits realization. This a varied role in a fast paced environment.

As an SMC Consultant, you will be part of a high-performance organisation, working with exceptionally smart and driven colleagues as part of a team. You will need a desire to learn and take on new challenges, as every day will be different.

What we are looking for

A star performer with a minimum of three years of experience, preferably working for a management consulting company focusing on business analysis, process improvement and requirements definition. 

An understanding of enterprise software solutions such as ERP, CRM or HCM is desirable.

Major Responsibilities

  • Become an expert in applying SMC's proven methodology to drive valued improvements for our client’s business success.
  • Document business processes and requirements through facilitated workshops.
  • Develop optimised future state processes by leaning out processes and applying knowledge of modern enterprise systems/platforms.
  • Work side-by-side with SMC executives, managers and senior consultants in delivering client engagements and fostering client relationships as a “trusted advisor”.
  • Engage the client in constructive and value-added discussions that drive the project forward and add value and insight to the client’s business.
  • Engage in ongoing learning, keep up with industry trends and developments including process improvement, enterprise systems and digital transformation.
  • Support in the facilitation of workshops
  • Create deliverables in a variety of presentation formats.
  • Assist with preparing proposals and other internal improvement and sales oriented activities.

Job Requirements

  • Demonstrated Business and Systems Analysis experience.
  • Strong analytical skills.
  • Strong business/client engagement skills.
  • High level of competence with MS Office - PowerPoint, Word and Excel - and familiarity and use of business process mapping tools.
  • A strong academic record and a sharp mind. Bachelor degree minimum with post graduate qualifications preferred.
  • Excellent communication skills with absolute proficiency in written and spoken English.
  • Detail and goal oriented.
  • Australian resident or working visa.
  • Domestic travel may be required from time to time as SMC has clients all over Australia.

Work Environment

  • Work from our office, adapt to our client’s work environment, as there are frequent visits to our client's sites as well as a work from home scenario.
  • Be able to work with a national team of consultants and managers both on site and virtually.

Job information

Firm: SMC

Location: Brisbane, Melbourne

Education: Postgraduate degree


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