Smart WFM welcomes Chloe Rees as Head of Customer Success

28 August 2023 Consultancy.com.au 2 min. read
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Australian human capital management consultancy Smart WFM has appointed Chloe Rees as Head of Customer Success.

In the newly created role, Chloe Rees will focus on advancing Smart WFM’s commercial model and aligning its operating models and processes with leading HCM technologies in the marketplace.

Headquartered in Sydney, Smart WFM provides advisory, implementation and support services in the HR transformation domain, with a focus on UKG systems and platform including Workforce Dimensions (WFD), Workforce Central (WFC), and Workforce Ready (WFR).

Smart WFM welcomes Chloe Rees as Head of Customer Success

Rees brings a wealth of HR technology experience from companies including Coles Group, Allianz, Ambulance Victoria and AAMI. Prior to joining Smart WFM, she worked an an independent consultant.

“Chloe’s deep HR tech insights and experience across a variety of industries mean she can help major organisations understand and unpack all the complex moving parts within transformation projects,” said Jarrod McGrath, Chief Executive Officer at Smart WFM. “It’s a layer of support that isn’t easily found with vendors or other partners and it’s been a major lift for our customers straight away.”

Working closely with the leadership team, Rees will also form part of the strategy team featuring Chief Operations Officer Rob Scott, Regional Services Director Geoff Davey, and Advisory and Governance lead Nick Stonefield.

Rees’s appointment comes at a time where Australian employers are facing increased scrutiny from the Fair Work Ombudsman, as cases of underpayments by big employers have skyrocketed (including the Reserve Bank of Australia).

“Underpayments are usually accidental, resulting from a mix of complicated awards, poor timekeeping methodologies, manual payroll processes and inadequate payroll controls,” said Rees.

“Automating these processes, where possible, is a natural next step for most employers to mitigate risk, become more strategic in their workforce management practices, and improve employee experience. The challenge is implementing the technology the right way that most effectively harnesses it to complement the organisation’s operating model and business objectives.”

“Now, more than ever, Australian companies need partners who not only have a deep and specialised understanding of the technology, but who also understand the bigger picture.”