Part of Consultancy.org
Consultancy.com.au
Join the platform
Hire a consultant
Australia
News
Consulting firms
Projects
Services
Rankings
Jobs
Career
Consulting Industry
Partners
Consultancy.com.au
News
Consulting firms
Projects
Services
Rankings
Jobs
Consulting Industry
Career
Partners
Select a
Region
Global
United States
Canada
Latin America
Europe
United Kingdom
Netherlands
Middle East
Asia
India
Australia
Africa
South Africa
Join the platform
News
Back
Latest news
Industries
Consulting firms
Service areas
Theme
Consulting sector
New firms
Financial data
Milestones
M&A in consulting
Rankings & Awards
People
Consulting firms
Back
Consulting firms
Firms per sector
Firms per service area
Events
Back
All events
Campus events
Seminars
Business Courses
Workshops
Events per consulting firm
Jobs
Back
All jobs
Graduate jobs
5-10 years of experience
2-5 years of experience
10+ years of experience
Jobs by service area
Jobs by industry
Career
Back
Career
Working as a consultant
Applying for a job
Working in consulting
Salary & Bonus
Internships
Consulting Industry
Back
Consulting Industry
Europe
North America
Global
Strategy Consulting
Operations Consulting
HR Consulting
Management Consulting
Financial Advisory
IT Consulting
×
Select more than 150 countries:
×
Most popular countries:
Americas
Brazil
Canada
Mexico
United States
Europe
France
Germany
Netherlands
Switzerland
United Kingdom
Asia
Australia
China
India
Japan
Singapore
Middle East & Africa
Nigeria
Saudi Arabia
South Africa
United Arab Emirates
Select more than 150 countries:
News
| Customer Relationship Management
An overview of news, trends and research in Customer Relationship Management consulting in Australia:
×
Select a country
Australia
×
Select a company
Bain & Company
Boston Consulting Group
Cordence Worldwide
EY
KPMG
McKinsey & Company
Mercer
Pollen Consulting Group
Q5
R/GA
State of Matter
Synergy Group
×
Select a topic
(# articles)
×
Select a functional area
(# articles)
Customer Relationship Management
6
×
Select an industry
(# articles)
Government
1
Public Sector
1
Retail
1
×
Select a theme
(# articles)
Crisis
1
Firm
Consulting industry
Customer Relationship Management
Industry
Theme
Research
No news found.
KPMG eyeing growth in Salesforce consulting and implementation
KPMG Australia has set up a Salesforce division within its Technology Implementation Group – among a string of investments aimed at better serving its clients’ customer relationship management (CRM)
23 February 2021
The top brands in Australia for customer service & experience
Over the summer months, professional services giant KPMG surveyed over 2,500 consumers across the country to shed light on which brands provide the best service and customer experience.
20 September 2020
Bain & Company launches its NPS Prism offering in Australia
Bain & Company has launched its NPS Prism offering in Australia, enabling Australian companies to gain insight in how their customer experience compares with global best practices in their industry.
16 July 2020
Learning from the customer intimacy of small businesses
As society becomes ever more digitised and individualised, creating unique and differentiated ‘customer experiences’ combined with a ‘personal connection’ is more important than ever.
30 April 2020
The customer experience imperative for trust in governments
In a new report, Boston Consulting Group (BCG) and Salesforce have established a “clear link” between the customer experience in government digital services and overall trust in the government.
19 April 2020
Australian retailers enter festive season with a mixed outlook
A tough year is set to tone down the Christmas spirit amongst Australian retailers, with just over half expecting an increase in sales over the holiday season.
24 November 2019
1
