KPMG | Global news | Sales

An overview of KPMG global news:

Saudi Arabia

Saudi Arabia's top sectors for CX: Retail and Financial Services What sectors offer the best customer experience in Saudi Arabia? In its take on the multifaceted question, KPMG surveyed over 1,500 consumers from across the Kingdom to find out, concluding that reta
06 February 2023
United Arab Emirates

UAE retail banks fail to meet online customer service expectations Retail banks across the United Arab Emirates continue to struggle with curbing customer complaints on online channels, according to the latest Banking Sentiment Index conducted by KPMG in partnership
27 June 2022
India

Personalisation and integrity are top priorities for customers in India As India’s consumer market expands rapidly in tandem with its economy, expectations from customer experience are growing in scope and in magnitude, according to a new report from global professional
12 November 2018
United States

Consultants in demand as Supreme Court rules on online sales tax In what has been lauded as a victory for Main Street, the Supreme Court has ruled that states have the power to force online retailers to collect sales taxes.
02 July 2018
United Kingdom

Poor customer experience costs Big 4 UK banks billions The value of excellent customer services experience can be considerable. In the UK, the largest four banks – Barclays, HSBC, Lloyds and RBS – may be missing out on an average £3.
11 February 2016
United Kingdom

KPMG: Retail sales growth unlikely to improve in 2016 2015 was a good year for consumers as real pay increased 2.8%.
14 January 2016

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