Deloitte follows ServiceNow expansion with fresh appointments

30 November 2023 Consultancy.com.au 4 min. read
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Deloitte has launched a dedicated global unit to support the recent expansion of its ServiceNow partnership, and continues to bolster the leadership of its local ServiceNow and Operate teams.

Professional services firm Deloitte has promoted Roderick De Guzman as the new leader of its ServiceNow practice, with Cameron Douglas-Savage taking on the role of lead alliance partner.

The appointments follow the firm’s global expansion of its partnership with the software company to integrate its GenAI tech with the solutions of Deloitte’s growing Operate practice, which has also brought in additional leadership in the form of Kris Kabasinskas.

Deloitte follows ServiceNow expansion with fresh appointments

Roderick De Guzman joined Deloitte as a partner in Melbourne from DXC Technology in mid-2021, and was soon after given responsibility for the ServiceNow business of its Asia Pacific financial services practice. Now, he adds the overall national ServiceNow market offering leadership role, leaning on more than two decades of IT industry experience in Australia and the UK, including as general manager and ServiceNow practice CTO at DXC Technology.

Cameron Douglas-Savage meanwhile joined the firm last year upon Deloitte’s acquisition of Brisbane-based ServiceNow health sector consultancy Entrago, which he founded in 2018 following four years between Accenture and its own pick up Cloud Sherpas. He now takes on the ServiceNow alliance lead role for Deloitte, with his and De Guzman’s former DXC and Deloitte leadership colleague Sonia Eland having recently departed to head up HCLTech.

The ServiceNow appointments come as Deloitte has been busy building up its local Operate practice, with Kris Kabasinskas the latest to join as a partner in Sydney. He crosses after a decade with Accenture out of Singapore in various leadership roles, including as head of CFO advisory and the high tech industry, and will now launch and oversee Deloitte’s new Asia Pacific Operate centre of excellence, as one of three regional CoE additions.

Kabasinskas follows a number of recent recruits from Accenture to Deloitte’s Operate team, including its national practice leader Karthik Karunanithi. Additionally, Sydney-based partner Slav Tabachnik was earlier appointed national generative AI transformation lead, with AI leader Kellie Nuttall overseeing strategy & business design. Tabachnik has been with Deloitte for the past decade, the decade before which he spent between McKinsey and BCG.

ServiceNow

As to the expanded ServiceNow alliance, Deloitte will leverage the workflow platform’s Now Assist GenAI capabilities to further step up its end-to-end managed services offering, driving transformation in areas such as HR, finance, IT, CRM, and supply chain. To that end, Deloitte has assembled a dedicated global ServiceNow solutions group, led by New Zealand-based partner Harald Heimensen with an initial focus on the government, life sciences, and manufacturing sectors.

“This is an exciting step in our combined AI journey where we are continuing to bring together leading, unique industry assets and services that help address complex challenges that clients need to overcome, with a dedicated ServiceNow Assets & Solutions group (ASG) of professionals, unlocking more value from their investments with speed, scale and insight,’’ said Asish Ramchandran, Deloitte’s chief operating officer for the ServiceNow alliance.