CRM consulting services in Australia

A section for executives, managers and procurement leaders working in the CRM industry in Australia. Which consulting firms offer the expertise and track record I need? Explore CRM consulting services, CRM consultancy and implementation projects delivered by consulting firms in Australia, research and rankings of the top CRM consulting firms.

Why customer service may survive ChatGPT – but creatives won’t The rate at which generative artificial intelligence (AI) is advancing is creating angst and excitement across the business community as opportunities for its use evolve daily.
28 March 2023
The rise of DIY customer data: In-house data collection and analysis As customer experience becomes front and centre for many organisations, the collection of customer data has never been more vital.
06 December 2021
The 10 companies with the best and most personalised experience The latest customer experience survey from professional services firm KPMG has found that personalisation continues to be the most desired trait among Australian consumers.
03 November 2021
Three steps to an optimised customer experience In the current uncertain and challenging economic environment, having loyal customers has never been more important.
26 October 2021
Why getting personal with customers is a priority for brands The pandemic has pushed hundreds of bricks and mortar businesses into the digital sphere but those that don’t start getting up close and personal with customers will struggle to survive long term, wr
21 October 2021
KPMG eyeing growth in Salesforce consulting and implementation KPMG Australia has set up a Salesforce division within its Technology Implementation Group – among a string of investments aimed at better serving its clients’ customer relationship management (CRM)
23 February 2021
The top brands in Australia for customer service & experience Over the summer months, professional services giant KPMG surveyed over 2,500 consumers across the country to shed light on which brands provide the best service and customer experience.
20 September 2020
Bain & Company launches its NPS Prism offering in Australia Bain & Company has launched its NPS Prism offering in Australia, enabling Australian companies to gain insight in how their customer experience compares with global best practices in their industry.
16 July 2020
Learning from the customer intimacy of small businesses As society becomes ever more digitised and individualised, creating unique and differentiated ‘customer experiences’ combined with a ‘personal connection’ is more important than ever.
30 April 2020

CRM news in Australia

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