Grosvenor: Trusted advisors to Australia's public sector

09 May 2023 Consultancy.com.au 4 min. read
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Consulting has long had the reputation of consultants with egos, producing over-priced cookie-cutter solutions for public sector problems. Rarely do consultants share their knowledge with clients nor take their clients on a journey of empowerment so that they can continue to create a positive impact on the community long after the consultants have moved on to the next project.

Not Grosvenor. Grosvenor is an archetype of human-first management consultants, experts without attitude, that are transforming Australia’s public sector today.

Grosvenor works with organisations in Australia who have a need for procurement, property or public sector advisory services. Specifically, Grosvenor advises the public sector across a range of services, including strategy, governance, program evaluation, performance measurement, capability, and service delivery improvement.

Stefan Gassner, Nicholas Leask en Mira Shennan - Grosvenor

In response to the political, socio-economic, and climate-related issues that make the sector more challenging, Grosvenor is helping to rebuild and transform core capabilities and respond to growing demands. In times of increasing uncertainty, Grosvenor’s consultants bring independent advice, practical knowledge and expertise to the table. Grosvenor are ‘Experts without Attitude’.

Grosvenor offers services that support clients in meeting their current and future needs – underpinned by the deployment of appropriate technology innovations and automation. The company is committed to supporting a proud, passionate and purposeful public sector that has a positive impact on Australia.

“We are a force for good. We help our clients make a positive impact on communities and deliver better services,” says Stefan Gassner, managing director of Grosvenor.

As citizens’ expectations around government capabilities, accountability and transparency grow, Grosvenor helps agencies drive value from procurement. “For governments to achieve their objectives and meet the needs of their citizens requires the right combination of people, process, and technology – which is an ever evolving balance,” says Nicholas Leask, ICT lead of Grosvenor’s Procurement Advisory team.

On the property advisory side, the company enables clients to effectively manage properties, optimise the financial performance of facilities and assets, and develop strategies that align with their operational and compliance goals.

“Our experts go the extra mile to create customised plans and methodologies and tailor services to the specific needs of our clients.”

The people side
Grosvenor’s team staunchly believes that understanding an organisation’s culture, values, and operations greatly influences the success of any effective strategy. “Our experts go the extra mile to create customised plans and methodologies and tailor all its services according to the specific challenges, needs, and motivations of a client and they deliver a wide range of mentoring and knowledge transfer as part of each project,” says Gassner.

In its work with clients, Grosvenor uses its agility to assess and adjust its methodology at any point throughout the project to ensure the delivery of value-added and effective outcomes.

Elaborating on the benefits of this approach, Mira Shennan, lead of Grosvenor’s Public Sector Advisory practice, adds, “We deliver solutions that stick. We are an ongoing partner to further optimise public sector organisations, tackling the challenges they face and assisting with capability uplift.”

Trusted advisors
Grosvenor delivers practical and insightful recommendations using a customer-centric approach highlighting their role as trusted advisors and their passion and experience in building genuine relationships with clients. Shennan also highlights that forming long-lasting and honest relationships with clients and gaining a deeper understanding of their organisations is at the heart of Grosvenor’s operations.

Enabling Grosvenor to deliver these effective solutions, is the expertise and passion of its team and its approach to client interactions. It follows an empathetic approach to projects which allows clients to share their challenges openly. The senior practitioners involved in formulating the strategies are also the ones who participate in the implementation, helping clients at every stage of the process.