Lake Corporation joins NICE inContact's DEVone ecosystem

04 December 2019 Consultancy.com.au

North-Sydney-based IT services and tech advisory firm Lake Corporation has joined the global DEVone ecosystem programme of US-based software development company NICE inContact. Lake Corporation becomes the first Australian firm to join the global network.

NICE inContact is a Utah-based company that specialises in cloud computing. The firm’s flagship product – CXone – is a cloud-based customer experience platform designed to enable workforce optimisation, analytics, automation and artificial intelligence, primarily in the contact centre environment.

CXone is delivered to markets across the globe and tailored through the firm’s DEVone network. The collaborative platform brings together expertise from DEVone partners and developers across the globe to develop and deliver cloud solutions internationally.

Lake Corporation joins NICE inContact's DEVone ecosystem

While NICE inContact’s CXone is being delivered across the Australia & New Zealand market through NICE inContact’s partners NEC Australia and Optus, Lake Corporation is the first Australian owned DEVone partner admitted into the DEVone ecosystem. In the Asia-Pacific region, NICE inContact’s has several CXone and DEVone partners.

Commenting on the partnership, NICE inContact CEO Paul Jarman said, “The digital era connects brands and customers on a truly global scale. From seamless omnichannel interactions to highly personalised experiences, every contact center is chasing best-in-class experiences. Through DEVone partners like Lake Corporation, NICE inContact CXone gives contact centers the flexibility and customisation needed to craft experiences that stand out, regardless of which region you operate within.”

Pushkar Taneja, Managing Director at Lake Corporation added, “We are excited about joining the DEVone ecosystem. I look forward to a mutually rewarding relationship between our organisations.”

The move comes at a time when cloud solutions are rapidly gaining momentum in the Australian business environment, as organisations begin to recognise the value that they can bring to an operation. Examples are emerging from the private as well as the public sector of organisations using cloud technology as a means to efficiency and security.


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