DXC launches customer collaboration centre in Sydney CBD

20 December 2022 Consultancy.com.au 3 min. read
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The Sydney Central Business District has welcomed a new business collaboration centre launched by DXC Technology, with clients and workers continuing their return to the city.

Global IT consulting and services firm DXC Technology has launched a new Customer Engagement Centre in the heart of Sydney, which aims to facilitate innovation and collaboration as professionals continue to drift back to the workplace.

DXC Technology engaged representatives of the Indigenous community to give the centre a local language name: Ngara Djiyadi, translating to “knowledge, listen, hear, think, talk”.

DXC launches customer collaboration centre in Sydney CBD

“It’s time to start meeting face to face, and it’s time for businesses to start doing their part to revitalise the Sydney CBD,” said DXC Technology’s APAC president Seelan Nayagam. “Many Australian organisations have their headquarters based in Sydney, making it imperative to have a central space that brings us closer to them. We would be delighted to showcase the centre as a space that represents the future of modern workplaces.”

Described by the consulting firm as a flagship model of business innovation, the purpose-built drop-in centre has three quarters of its space allocated to collaboration, with such features as communal worktables, lounges, and tech-enabled reconfigurable spaces alongside adaptable multi-functional rooms – the latter likewise given Indigenous-themed names. The designers have also included ‘focus pods’ for quieter conversations.

Nayagam stated that although 95 percent of DXC Technology’s staff-count worked remotely, the firm’s clients had been requesting greater in-person interaction. “The new centre gives our colleagues a space where they can drop-in between meetings, host events, run training and workshops or conduct presentations. By offering multiple hubs for collaboration across Sydney, we are changing the way we engage, deliver and provide value.”

A number of dignitaries were on hand to speak at the launch, including Business Council of Australia chief executive Jennifer Westacott and Wiradjuri woman Aunty Donna Ingram as a representative of the local Aboriginal community, who by way of a yarning circle helped provide the centre with its Gadigal language name – which DXC Technology says is a sign of respect and demonstrates its commitment to diversity, inclusion, and reconciliation.

“I really enjoyed the collaboration with DXC Technology as I felt that they were genuine in their respect and appreciation for Aboriginal and Torres Strait Islander history and knowledge, and they were willing to listen and be guided,” Ingram said in celebrating the launch. “This respect will go a long way towards building better relationships and understanding between our communities and the wider Australian population.”

Meanwhile, in her address, Westacott stated: “As we learn to live more normally alongside Covid-19, many industries recognise they still need face-to-face collaboration. It’s a vital and valuable ingredient in the creative process that sparks human ingenuity and innovation. Through this centre, DXC Technology is responding to evolving ways of working by reimagining the future of modern, hybrid workplaces.”