Trimantium GrowthOps snags entire Accenture Salesforce team

02 October 2018

Accenture has lost its Salesforce Einstein team of four globally-renowned experts to the newly formed Trimantium GrowthOps. The move deals a large blow to Accenture Australia, with which GrowthOps’ history is intrinsically entwined. 

Trimantium GrowthOps was formed in 2017 with the merger of eight separate IT advisory and consulting firms to form one super-consultancy. The firm listed on the Australian Stock Exchange earlier this year, for an initial public offering of $70 million, and is currently listed for $143 million. As of June 2018, GrowthOps has been headed by Paul Mansfield – a long time acquaintance of Accenture who built and oversaw the transition of Cloud Sherpas, Accenture’s largest acquisition at the time.  

Mansfield, a serial entrepreneur who has built and exited multiple tech companies over the past 20 years, lured the Salesforce Einstein team across from the global firm. The team itself was a core function of Cloud Sherpas when it was under Mansfield’s control and have acted under Accenture since the 2015 acquisition. 

John Cosgrove, the Salesforce Einstein manager, will lead the team through the transition, accompanied by discovery and creative lead Kylie Long, technical lead Robert Houston and functional and governance lead Robert Rymer. Long, Houston and Rymer will retain their existing roles coming into GrowthOps.

Trimantium GrowthOps snags entire Accenture Salesforce team

“John, Robert, Kylie and Robert are global leaders in their field. They’re a crack team, with a strong entrepreneurial mindset, that’s a great fit for GrowthOps and our clients,” Trimantium managing director Phillip Kingston said.

Cosgrove will join the firm as a partner taking charge of Salesforce Einstein Analytics. “The Salesforce Einstein Analytics platform, combined with AI, is transforming customer experience. By harnessing the power of AI and Einstein, the team is embedding predictions and recommendations directly into the interfaces used by sales, service and marketing teams every single day,” said Kingston.

“The confluence of big data technology, cloud application layers, mobility, and an increasing need to compete on the quality of human connections created the opportunity to launch a new way of designing customer relationship management systems. Einstein can put meaningful data in the hands of every employee so it’s a seamless part of their daily work lives,” Cosgrove said.

“Regardless of size, we want to work with companies who truly embrace entrepreneurship and innovation to drive growth, which is exactly what GrowthOps was created to do. We want to work alongside these companies to make their vision a reality in the fastest way possible.”

Trimantium GrowthOps operate as a management and technology consulting firm with a digital mindset. In August, the firm announced that it had exceeded its full year’s prospectus earnings forecast by 10%, and has since been on a talent appointing spree. GrowthOps recently brought in enterprise technology veteran Grant Thomson as group director for sales. 

“Grant brings extensive enterprise experience to the company. He is also an entrepreneur at heart, having co-founded numerous startups, in addition to mentoring and advising many others across the technology industry,” Paul Mansfield said. “Grant is solution-focused, not product-focused, with a strong track record of helping clients identify where they actually need help, and then successfully implementing those plans, which makes him a strong cultural fit for GrowthOps.”

Related: Paul Mansfield has been named CEO of Trimantium GrowthOps.


Partners in Performance launches digital transformation unit

25 April 2019

Australian-origin management consulting firm Partners in Performance (PIP) has launched a new unit dedicated to digital transformation, bringing together offerings for technology and human capital.

The move comes at a time when digital has become a top strategic priority for organisations of all sizes. “Technology is creating new ways of operating, raising expectations and enabling new business models,” explained Gerd Schenkel, leader of the new wing PIP Digital.

Leveraging technology, companies are bolstering the way they identify and engage with customers and optimise customer experiences, and in parallel improving their internal operations including manufacturing and supply chain, as well as back-office functions such as human resources. Meanwhile, government institutions are embracing digitisation to enhance their provision of public services to businesses and citizens, while applying smart tooling to improve activities such as tax collection, fraud detection and public safety. 

In a KPMG survey on strategic priorities of Australia’s C-suite leaders in the private and public sector, digital transformation came out on top as the top factor, ahead of innovation and regulation. The growing opportunities and burning platform for adopting emerging technologies is resulting in a rapid growth in digital transformation spending. According to analyst firm IDC, global spending on digital transformation was up 18% last year to $1.18 trillion – an amount almost equal to the GDP of countries such as Australia and Indonesia.

Partners in Performance launches digital transformation unit

As part of their digital endeavours, organisations frequently turn to external experts for support, including management consultants, with the market for digital transformation consultancy booming. In Australia, digitisation is now the number one growth driver of the country’s US$5 billion consulting industry, with data & analytics, moves to cloud-based systems, Industry 4.0 and robotics process automation among the most in-demand solutions. 

A large number of digital transformation programmes however do not achieve the goals set; one estimate places the share of failed or suboptimal transitions at two thirds of all transformations. “We’ve observed many traditional attempts at digital transformation fail for a variety of reasons,” Schenkel agreed. 

PIP Digital has been setup to help customers approach digital transformation in an integral manner, “ensuring technology and people work in sync”, a mix which is set to enable the delivery of lasting results. Schenkel: “It has been disappointing to see many organisations being seduced into deploying canned technology as a core part of their digital agendas, overlooking the critical need to design new business models and processes around humans and their needs. We are here to close a gap in the market.”

He continued, “With our new service offer, Partners in Performance will provide a fresh approach to how organisations approach their digital agenda.” To this end, PIP Digital has brought together already present digital expertise across Partners in Performance’s footprint, spanning among others technology (led by Phil Ridley), analytics (Juan Ferrara), customer experience (Steven Henderson), and back office transformation (Malcolm Allen). Partners in Performance launched in Australia in 1996 and today has over 300 consultants across offices in Australia & New Zealand, Asia, Middle East, Europe and the Americas.

Schenkel has been brought on board to establish and grow the arm, bringing a wealth of experience in the digital realm to the consulting firm. He formerly was the CEO of payment company Tyro, an Executive Director of Telstra Digital and was the founder of UBank, NAB’s digital bank. “If executed  well, then digitisation can be a powerful opportunity for companies to stand out from their competitors and open up new growth avenues,” he concluded.

Other larger consulting firms with a dedicated digital arm include Deloitte (Deloitte Digital), McKinsey & Company (McKinsey Digital), Boston Consulting Group (BCG Platinion, BCG Gamma and BCG Digital Ventures), Bain & Company (Bain Digital) and PwC (PwC Digital).