10 tips for the organisational side of digital transformation

Implementing digital transformation is notorious for its pitfalls, with recent research suggesting that only 1 in 3 digital transformation projects are regarded a success. Ailing focus on the organisational side of change is a common obstacle – experts from SMC share ten tips for ensuring the organisation is empowered for digital change.

Define your objectives and strategy
Start by defining what you want to achieve with digital transformation and how it fits into your overall strategy. This will help you focus on the right areas and allocate resources accordingly.

Assess your current state
Evaluate your current technology, ways of working (i.e. processes)and skills to identify gaps and areas that require improvement. This will help you prioritise your efforts and allocate resources effectively.

Create a roadmap
Develop a clear, visual timeline of your digital transformation that includes the important milestones and the way to the future. This will help you steer the teams and stay on track.

Build a digital culture
Encourage your employees to embrace digital technologies and adopt new ways of working. This will help you create a culture that values innovation and agility.

Invest in talent and skills
Hire and train employees with the necessary skills to drive your digital transformation. This includes data analytics, software development, and digital marketing.

Use data to inform decision-making
Collect and analyse data to gain insights into your business and inform your decision-making. This will help you identify opportunities for improvement and optimise your operations.

Embrace cloud technologies
Move your applications and data to the cloud to improve scalability, flexibility, and security. This will also help you reduce costs and improve collaboration.

Implement agile methodologies
Use agile methodologies to break down projects into smaller, more manageable tasks that can be completed quickly. This will help you deliver results faster and adapt to changing business needs.

Prioritise customer experience
Use digital technologies to improve the customer experience and meet their evolving needs. This includes investing in omnichannel experiences, personalization, and self-service options.

Foster collaboration
Encourage collaboration across departments and teams to drive innovation and improve outcomes. This includes breaking down silos, promoting cross-functional teams, and using collaborative tools.

Headquartered in Perth SMC is an independent consulting company specialised in software advisory and digital transformation. The firm has delivered over 550 business process and system improvement projects since its inception in 2006.