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Australian Ethical brings in R/GA for marketing & innovation
R/GA’s Australian outfit has landed a new corporate client – superannuation fund Australian Ethical.
04 February 2021
R/GA's Sydney office to lead Uber's social footprint across APAC
R/GA Sydney is now the epicentre of Uber’s social media marketing activity across Australia, Japan and Taiwan, following a global partnership between the two firms.
28 January 2021
5 ways to make your business stand out on social media
If you want your business to get noticed, you’re going to have to find a way to stand out from the competition.
11 January 2021
Alcohol retailer Jimmy Brings picks R/GA for growth campaign
R/GA Australia has shrugged off competition from three tier-one rivals to win a project at Jimmy Brings.
13 October 2020
Steps for designing a great employee experience
With employees becoming increasingly demanding, the need for a human-centred approach has become more crucial than ever.
12 October 2020
The top brands in Australia for customer service & experience
Over the summer months, professional services giant KPMG surveyed over 2,500 consumers across the country to shed light on which brands provide the best service and customer experience.
20 September 2020
Australia's top communications and PR consultancy firms
According to a new in-depth analysis of Australia’s communications consultancy landscape, a group of five agencies – Archetype, Eleven, Ogilvy PR, Sling & Stone and WE Communications – are the countr
24 August 2020
The Strategy Group advises client on customer and market strategy
The Strategy Group has in the past months helped one of its clients – a manufacturer of face masks – with the development of a customer and go-to-market strategy.
23 August 2020
Bain & Company launches its NPS Prism offering in Australia
Bain & Company has launched its NPS Prism offering in Australia, enabling Australian companies to gain insight in how their customer experience compares with global best practices in their industry.
16 July 2020
Learning from the customer intimacy of small businesses
As society becomes ever more digitised and individualised, creating unique and differentiated ‘customer experiences’ combined with a ‘personal connection’ is more important than ever.
30 April 2020
The customer experience imperative for trust in governments
In a new report, Boston Consulting Group (BCG) and Salesforce have established a “clear link” between the customer experience in government digital services and overall trust in the government.
19 April 2020
Storytelling tips for a better customer experience impact
Storytelling with data has been an integral part of society for thousands of years.
28 January 2020
Platform as-a-Service an opportunity for customer experience
In a complex world of digitalisation and mounting customer demands, Platform as-a-Service (PaaS) might prove to be much more effective than Software as-as-Service (SaaS), given the former’s ability t
15 January 2020
Wunderman Thompson helping MLA with consumer image
Meat and Livestock Australia (MLA) is looking to reinvent its profile and customer experience in the Australian market through a series of comprehensive operational changes.
30 October 2019
Companies with the best customer service in Australia
Which Australian companies provide their customers with the best customer service? A new study by KPMG surveyed more than 2,500 Australian consumers about their interactions with over 100 local and i
24 October 2019
Deliveroo taps Initative to lead branding efforts in Australia
Deliveroo’s media and communications in Australia will now be managed by global marketing & advertising consultancy Initiative.
27 September 2019
The 25 most valuable brands | companies in Australia
The 25 most valuable brands in Australia have a combined value of US$90 billion, according to a new study.
17 September 2019
Facebook vanishes flawed report by PwC consultants
PwC has pulled a report into the clout of paid advertising on Facebook.
30 July 2019
Internet advertising in Australia inches closer to $10 billion mark
Australia’s advertising market is set to grow substantially in the near future, driven primarily by growth in the online advertising space.
18 July 2019
The top six strategic priorities of Australia's leaders in 2019
Big Four firm KPMG recently polled over 220 of Australia’s C-suite leaders in the private and public sector to identify the top issues facing businesses in the nation.
13 December 2018
KPMG Consulting appoints Steven Daskalakis as Head of Marketing
Steven Daskalakis has been appointed as KPMG’s management consulting division’s head of marketing.
22 August 2018
KPMG Australia appoints Sudeep Gohil as Head of Brand Strategy
In another show of muscle from the consulting industry in the battle for global domination of the creative and digital space, KPMG have cherry-picked creative industry veteran Sudeep Gohil.
14 August 2018
Less than a fifth of Australian marketers see brand as their most important objective
A strong brand creates a community, an emotional connection between company and customers.
19 July 2018
Deloitte Australia Great Barrier Reef campaign shortlisted for Cannes Lions award
Deloitte’s Value of Nature campaign for the Great Barrier Reef Foundation has been selected as one of 21 contenders shortlisted for Cannes Lions awards.
08 June 2018
Accenture Interactive launches programmatic digital ad-buying service in Australia
Accenture will launch its new digital ad-buying services in Australia, further diminishing the gap between traditional agencies and consultancies.
05 June 2018
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